How to Use WhatsApp on Desktop and Web

Did you know you can use WhatsApp on your computer — and not just for personal chats? Whether you’re chatting with customers or managing sales conversations, having WhatsApp open on your desktop makes multitasking much easier.

In this guide, we’ll show you how to use WhatsApp on both desktop and web, explain the pros and cons of each option, and show you how Wazzn helps overcome their limitations.

How to Use WhatsApp Business on Desktop

If you’re using a PC or Mac, the easiest way is to download the WhatsApp Business Desktop app:

1. Visit the official WhatsApp download page

2. Download the app for Windows or Mac

3. Install it and open the application

4. On your phone, open WhatsApp Business > Settings > Linked Devices

5. Tap Link a Device and scan the QR code displayed on your desktop app

6. You’re in!

How to Use WhatsApp Business on Your Browser

If you prefer not to install an app, you can use WhatsApp Web:

1. Open your browser and visit web.whatsapp.com

2. On your phone, open WhatsApp Business > Settings > Linked Devices

3. Tap Link a Device and scan the QR code on your browser screen

Now you can manage conversations directly from your browser.

WhatsApp Desktop vs. Web: Key Differences

Feature	WhatsApp Desktop	WhatsApp Web
Installation	Requires app download	No installation needed
Notifications	Persistent, even when closed	Active only when browser open
Performance	Faster, more stable	May lag with many tabs
Offline Access	Stays logged in after restart	Requires re-login if cache cleared
Keyboard Shortcuts & Multitasking	Full support	Limited

Best for Sales Teams:
The desktop app is ideal if you handle a high volume of chats or multitask frequently. WhatsApp Web is better for quick, occasional access.

Why Sales Teams Use WhatsApp on Computers

Sales agents often manage multiple conversations while working in CRM systems, email, or ecommerce platforms. Benefits of using WhatsApp on a PC:

• Easy follow-ups: Sync chats across devices

• Multitasking: Switch quickly between tools

• Consistent notifications: No lost messages among personal alerts

• Better productivity: Faster typing, multiple screens

• Collaboration: Let multiple agents use the same number via connected devices

Limitations of WhatsApp Web and Desktop

While helpful, both options have limitations:

• Limited number of linked devices

• No conversation assignments or internal notes

• No automation or chat routing

• No CRM integration for logging chats

• No in-depth reporting or analytics

• Limited personalization options

How Wazzn Helps You Go Beyond

If your business relies on WhatsApp for customer engagement and sales, Wazzn offers a smarter, scalable alternative.

📌 How to Use WhatsApp via Wazzn:

1. Log in to your Wazzn Dashboard

2. Click New Conversation

3. Enter the number (with country code)

4. Type your message or select a pre-approved template

5. Hit Send

✅ No need to save the number first — it’s that simple.

📊 Benefits of Using Wazzn:

• Message Reports: Track delivery, reads, and responses

• Automated Follow-ups: Send reminders and auto-replies

• Team Inbox: Multiple agents can chat, assign, and leave internal notes

• Template Management: Use approved, compliant WhatsApp templates

• Multi-Channel Messaging: Integrate with Salla and other platforms

• CRM Integration: Sync contacts, auto-log conversations, and manage data easily

• Built-in Analytics: Get insights into conversation volume, agent performance, and customer behavior

Final Thoughts

While WhatsApp Web and Desktop are excellent tools for occasional use or small sales teams, they fall short for growing businesses. If you’re managing hundreds of leads, automating follow-ups, or collaborating across teams — you need a platform like Wazzn to scale up your communication without missing a beat.